Help is a screen-share away
Not every problem needs a monitoring plan or an automation build — sometimes a PC just needs fixing. Book a live remote session and a real technician connects over an encrypted connection, sorts it in front of you, and explains what happened. No site visit, no waiting in.
If it plugs in or logs in, we can probably fix it remotely
These are the sessions people book most. If your problem isn't on the list, ask anyway — most desktop, laptop and small-office issues can be handled the same way.
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Virus, malware & ransomware removalInfected machine cleaned up and checked over, with a plain explanation of how it got in.
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Slow PC & Mac speed-upsStartup clutter, disk clutter and background junk cleared out so it runs like new again.
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New computer setup & data transferOld machine's files, logins and settings moved onto the new one, safely and completely.
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Software installation & licensingInstalls, activations, upgrade headaches and "why won't this open" fixed properly.
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Printer, scanner & Wi-Fi troubleshootingDevices that won't connect, print or show up on the network, sorted for good.
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Email, Outlook & account recoveryMailbox setup, migration between providers, and getting back into a locked-out account.
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Data backup & file recoveryA proper backup set up going forward, and a best-effort recovery of what's already been lost.
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Microsoft 365 & Google Workspace supportSetup, user accounts, shared drives and the settings that never quite got finished.
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One-on-one tech trainingA patient, plain-English walkthrough for a staff member or family member who's stuck.
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Small-office network & server checksShared drives, permissions and that one server nobody wants to touch.
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General tech helpdeskFor small teams and remote workers who want one number to call instead of five different vendors.
Faster, cheaper, and you watch it happen
Same-day, most days
No technician has to drive to you. Book a slot in the next available window and get seen the same day, most of the time.
No callout fee
You pay for the time we spend fixing it, not for a van on the road. Sessions are billed by the minute past the first hour.
Encrypted & logged
Every session runs over an encrypted connection you can end at any time, and you can watch every click we make.
Book a remote support session
Three quick steps — pick a slot that's actually free (no double-booking, ever), pay for your session, then download the remote access app so we can connect. All sessions run over an end-to-end encrypted connection.
Outside these windows, submit a ticket by email or WhatsApp — it's logged straight into the queue and addressed first thing next session (24/7 asynchronous ticket submissions).
Open AnyDesk after installing and read us the 9-digit address shown on screen — we'll use it to connect at your session time.
Got a bigger job — a full audit, ongoing monitoring, or a new site? See Automation, Cyber Secure or Websites instead, or send us an enquiry.